We're now ready to take on orders with new embroidery products in the US. However, even after picking up the pace with fulfillment and re-enabling our all-over print category, we see that we still need to take extra care handling the incoming order volume in the US and Mexico.

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To keep orders moving, we're setting up a temporary limit for adding new all-over print and embroidery products through the Product Push Generator for customers located in the US and Canada.

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The limit is currently 2 products per day for both categories which means customers in the US and Canada can add either:

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2 all-over print products

2 embroidery products

or one product from each category

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The limit is reset 24 hours after the second product is added.

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We'll keep monitoring our data to see when we can increase the daily limit. We hope that in the coming weeks we'll be able to introduce a similar limit for adding new DTG products as well, and that by mid-August all product categories in the US will be back to normal.

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Our average fulfillment times are relevant for orders that come in after the date the averages are calculated, and don’t apply to older orders. We’re still following FIFO (first in, first out), and still have some older orders that came in June—we plan on starting fulfilling them within July.

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The products already live on your store aren't affected, and we're still accepting incoming orders in all categories. 

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Here are 5 things we strongly encourage you to do:

Explore the non-apparel category—some products are fulfilled in 2–5 business days and previously disabled products such as Throw Blankets are back

Target the European market—fulfillment is up to speed

Put a temporary pause on adding new designs or products with slow fulfillment

Keep checking in with our latest updates and fulfillment estimates

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Customer Support emails still take 2–4 days, and our chat is available during US business hours on Mon–Fri. We're continuing to scale our team and train new teammates to be able to get back to you as fast as possible.

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To keep your store running as smoothly as possible, please make sure to regularly check in with the latest fulfillment estimates published below.

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We'll continue posting updates as they come. Thank you for your patience and for reading.

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Remember to take care of your own health. Check the guidelines and current updates from the World Health Organization and Center of Disease and Control Prevention for staying safe during the pandemic.